Project Manager & Business Analyst (PM/BA) – MSP, Digital Transformation, AI & Cybersecurity with an immediate start !
Job Overview
- We are seeking an experienced Project Manager & Business Analyst (PM/BA) to lead and deliver MSP IT support initiatives, digital transformation programs, AI adoption projects, and cybersecurity engagements.
- This role combines end‑to‑end project ownership with hands‑on business analysis, ensuring projects are well‑defined, well‑governed, and delivered with measurable business and security outcomes.
- You will act as a single point of accountability between customers, technical teams, vendors, and internal stakeholders—owning scope, requirements, delivery, and success.
Key Responsibilities
Project Management & Delivery
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- Own the full project lifecycle from discovery to closure.
- Develop and manage project plans, timelines, budgets, risks, dependencies, and change control..
- Deliver projects across:.
- MSP onboarding and IT service transitions.
- Digital transformation and modernization initiatives
- AI adoption and automation programs
- Cybersecurity uplift, remediation, and compliance projects
- Ensure smooth transition from project delivery to BAU MSP support.
- Provide clear status reporting, executive updates, and steering committee communications.
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Business Analysis & Requirements:
- Lead requirements discovery with business and technical stakeholders.
- Document and manage:
- Business, functional, non‑functional, and security requirements
- BRDs, functional specs, user stories, and acceptance criteria
- Process maps, workflows, and solution summaries
- Translate business objectives into clear, actionable delivery scope.
- Validate solutions against requirements and support UAT and go‑live readiness.
MSP & IT Services Focus
- Understand and work within MSP service models, SLAs, and ITSM processes.
- Support service design and improvement across incident, change, problem, and request management.
- Identify automation and standardization opportunities within IT operations.
- Coordinate with service desk, cloud, infrastructure, and security teams.
Digital Transformation & AI Adoption
- Support clients in defining digital transformation roadmaps.
- Identify, assess, and prioritize AI use cases, including:
- IT service automation
- AI copilots and productivity tools
- Predictive analytics and reporting
- Ensure AI initiatives are delivered with proper governance, risk awareness, and user adoption planning.
Cybersecurity & Risk
- Deliver cybersecurity projects including:
- Security assessments and gap analysis
- Identity and access management improvements
- Endpoint, email, cloud, and network security initiatives
- Compliance projects (e.g. Essential Eight, ISO 27001, SOC2)
- Ensure security‑by‑design across all project initiatives.
- Communicate cyber risks, controls, and mitigation strategies in business‑friendly language.
Mandatory Skills & Experience
- Proven experience combining Project Management and Business Analysis in IT environments
- Strong background in MSP or IT services delivery
- Experience delivering:
- Digital transformation initiatives
- AI or automation projects
- Cybersecurity or compliance programs
- Solid understanding of:
- IT infrastructure, cloud platforms, and MSP operations
- Cybersecurity fundamentals and risk management
- ITSM / ITIL processes
- Excellent stakeholder management, documentation, and communication skills
- Ability to manage multiple concurrent projects and competing priorities
Certifications (Highly Desirable)
- PMP / PRINCE2 / Agile Project Management
- CBAP / CCBA or equivalent Business Analysis certification
- ITIL v4
- Cloud, AI, or cybersecurity certifications (nice to have)
Success Measures
- Projects delivered on time, on budget, and within scope
- Clear, high‑quality requirements with minimal rework
- Strong customer satisfaction and stakeholder confidence
- Successful transition to MSP operational support
- Measurable improvements in efficiency, automation, and security posture
Ideal Candidate Profile
- You are someone who:
- Is comfortable wearing both PM and BA hats
- Has strong MSP experience and understands service delivery pressures
- Can engage confidently with executives and technical teams
- Understands how AI and cybersecurity fit into modern IT services
- Brings structure, clarity, and accountability to complex initiatives
Job Summary
- Published on: 20 May 2026
- Employment Status: Full-time
- Experience: 8 to 12 year(s)
- Job Location:Kolkata/ Hybrid / Remote (as applicable)
- Salary: Negotiable