Managed IT12 July 2024
Your tech ally: the impact of a strategic IT service provider
How the right managed service partner turns technology from a cost centre into a growth engine.
FLYONIT Research Team·5 min readRead
Research & InsightsManaged IT
Complete endpoint management with K365 by FLYONIT
Manage your IT operations with K365, an all-in-one solution designed to give businesses full control of every laptop, desktop and server.
FLYONIT Research Team10 January 20255 min read
Executive summary
The short version
Every device that connects to your business is a door. Endpoint management is how you know every door is locked, patched and accounted for.
K365 brings monitoring, patching, remote support and reporting into a single platform, so small IT teams can manage a large device fleet with confidence.
Findings
What we found
1
Unpatched devices remain the most common entry point
The majority of incidents we respond to start on a device that missed updates for weeks or months. Automated, verified patching closes that gap.
2
Visibility drives faster support
When technicians can see device health, installed software and recent errors before they pick up the phone, resolution times fall sharply.
3
One platform beats five point tools
Consolidating monitoring, patching, antivirus and remote access into one console removes blind spots and reduces licensing cost.
Recommendations
What to do next
- Enrol every company-owned device into a managed platform, including servers and shared machines.
- Set a patch window and measure compliance weekly.
- Give the service desk remote access so most issues are fixed without a site visit.
Methodology and sources
- Based on FLYONIT's operational data across managed endpoint fleets in Australia, the USA, the UAE and India.
- Device counts and incident categories are aggregated across clients.
