Teams Call Recording: Your Business Requires It to Improve Customer Experience

Does your business interact with clients over the phone, either by selling your product or service or providing support?

If you are not by now recording your calls, it’s a good idea to implement call recording with your phone service.  

Unified Call Recording is the first kind of capability for Microsoft Teams. You can automatically record and transform each conversation on Microsoft Teams into voice data for compliance, evidence, and performance improvement.

This feature allows Teams customers to automate voice recording from any device with no requirement for hardware.